Frequently Asked Questions
We have collected the most frequently asked questions and answers and grouped them into categories for you on this page. Click on a category, then on the question, and the answer will be displayed. If you still need help after reviewing the information on these pages you can use our online support form to reach a customer service representative.
If you know what you're looking for and don't need to browse the categories you can use the search below. Type in a keyword related to your problem and a list of possible questions/answers will be displayed.
Custom CDG
Information about creating custom CDG compilations for your CD+G player on My CDG.
- A song used to be listed, now it's not. Why?
- Am I allowed to make copies of my Custom CDG?
- Are your Custom CDG Compilations pressed or burned to a CD-R?
- Can I add songs from different labels on the same CDG?
- Can I change my mind about the songs after I have placed my order?
- Can I pay to add aditional tracks to my custom disk?
- Can I play my new Custom CDG Compilation on my computer?
- Do your Custom CDG Compilations come with printed lyrics sheets?
- Do your songs sound/look exactly like on the original CDG?
- How do I create a Custom CDG Compilation?
- How much will a Custom CDG Compilation cost me?
- I have time left on my CDG, why can't I add another song of less duration?
- If I damage my Custom CDG, can I get a replacement?
- What are your delivery times for Custom CDG Compilations?
- What is the difference between a Performance (Perf) version and a Demonstration (Demo) version?
- Which songs can I add to my Custom CDG Compilation?
- Will my song selections be printed on the disc itself?
Customer Accounts
Click here for details regarding the use of your personal account (including information on updating your account information).
- Can anyone see my password?
- How do I remove my name from the mailing list?
- How do I use my song credits?
- How many song credits do I have?
- What are cookies? Why do I need them? How do I activate them?
- What is my Purchase History and where can I find it?
- What type of information is contained in my Account, and where can I locate my Account?
- Where can I change my e-mail address?
- Why do I login and out?
- Why do I need a password?
Ordering
How to place an order with My CDG.
- Can I leave items in my shopping cart?
- Can I place a phone order?
- Can other people see what I have in the shopping cart?
- How do I empty my shopping cart?
- How do I know my order has been completed?
- How long do items remain in my shopping cart?
- I ordered a duplicate song on my CDG, can I change this?
- I want my song credits applied to the purchase I just made?
- I'm trying to build a CDG, but when adding the second song, the first song is removed?
- What are my responsibilities after I purchase?
- What is my Shopping Cart and where do I find it?
- What payment options are available to me?
- Will I be billed for items placed in my shopping cart?
Privacy
Click here for information regarding our privacy policy, your My CDG password, the use of "cookies," our newsletter distribution list and more.
- Do we use cookies?
- Does the policy change?
- How do we protect your password?
- What about links to other sites?
- What about other information that you post or send through our site?
- What information do we collect and how do we use it?
- When might we disclose your information without your consent?
Product Information
All you need to know about the products available on My CDG.
- Are these the original artist's recordings?
- Can I request songs?
- How often do you add new songs?
- The Preview Samples won't play?
Product Returns / Refunds
Our return/refund policy and related information.
Shipping
Information related to shipment of products from My CDG.
- Can I change my shipping options?
- Do you offer C.O.D?
- Do you ship internationally?
- Has my order been shipped?
- Holiday Shipping Schedule
- I entered the wrong Shipping Address?
- What are my shipping options?
- What is my tracking number?
- When do I have to select my shipping options?
- When will I receive my order?
- Who is responsible for the payment of duties and taxes?
Troubleshooting
Information relating to specific erros you have recieved while using the product/service.